We believe in the importance of protecting the privacy of our clients and therefore promise to abstain from sharing, selling or trading any of your information unless required by the law.
All items are guaranteed from manufacturing defects within 1 year of purchase date. Repairs will be handled on a case by case basis. We stand behind our jewellery and customer satisfaction is our first priority.
Retail Priced Return Policies
If you are not satisfied with your order, items may be exchanged or returned for store credit within 14 days of receipt. Before returning your item, please contact us first with your contact and order information. Please understand that returned items must be unworn and in perfect condition, in the original packaging. We cannot accept items that have been damaged.
Please return your order with an insured trackable courier and retain your receipt. Shimizu is not held responsible for items damaged or lost in transit. Please include a note with your name and invoice number and once we receive your return, you will be credited for the merchandise amount. Unfortunately, we cannot refund shipping charges on return items.